Terms of Service
Last updated: 1 April 2026
1. Acceptance of Terms
By accessing or using the Pillarworks platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users, including visitors, registered users, and paying subscribers.
Pillarworks Pty Ltd ("Pillarworks", "we", "us", or "our") reserves the right to update these Terms at any time. We will notify registered users of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the revised Terms.
2. Account Usage
2.1 Registration. You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
2.2 Eligibility. You must be at least 18 years of age and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.
2.3 Account Security. You must notify Pillarworks immediately of any unauthorised access to or use of your account. We are not liable for any loss arising from unauthorised use of your account where you have failed to maintain adequate security of your credentials.
2.4 Account Suspension. We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to the security of the Service.
3. Payment Terms
3.1 Subscription Plans. Pillarworks offers Free, Builder, and Pro subscription tiers. Paid plans are billed monthly in Australian Dollars (AUD) unless otherwise agreed.
3.2 Free Trial. New users may be eligible for a 14-day free trial of paid features. At the end of the trial period, your account will revert to the Free plan unless you subscribe to a paid plan.
3.3 Billing. By subscribing to a paid plan, you authorise Pillarworks to charge your designated payment method on a recurring basis. All fees are exclusive of GST unless stated otherwise.
3.4 Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
3.5 Price Changes. We may adjust pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
3.6 Overdue Payments. If payment fails, we may suspend access to paid features until the outstanding balance is resolved. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month.
4. Acceptable Use
You agree not to use the Service to:
• Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the Service, other users' accounts, or any systems or networks connected to the Service.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to develop a competing product or service.
• Use automated scripts, bots, or scrapers to access the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload files containing malware, viruses, or other harmful code.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.
• Misrepresent your identity or affiliation with any person or organisation.
Violation of these terms may result in immediate suspension or termination of your account.
5. Intellectual Property
5.1 Our IP. The Service, including all software, algorithms, designs, text, graphics, and trademarks, is the exclusive property of Pillarworks Pty Ltd and is protected by Australian and international intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property.
5.2 Your Content. You retain ownership of all documents, plans, and data you upload to the Service ("Your Content"). By uploading Your Content, you grant Pillarworks a limited, non-exclusive licence to process, store, and display Your Content solely for the purpose of providing the Service to you.
5.3 AI Outputs. Bills of Quantities and other outputs generated by the Service using your uploaded content are owned by you. Pillarworks does not claim ownership of AI-generated outputs derived from Your Content.
5.4 Feedback. Any suggestions, ideas, or feedback you provide about the Service may be used by Pillarworks without obligation or compensation to you.
6. Data & Privacy
6.1 Data Processing. We process your data in accordance with our Privacy Policy. By using the Service, you consent to such processing.
6.2 Data Storage. Your Content is stored on secure servers located in Australia. We implement industry-standard security measures to protect your data, including encryption at rest and in transit.
6.3 Data Retention. Upon account termination, we will retain Your Content for 30 days to allow for data export. After this period, Your Content will be permanently deleted unless retention is required by law.
6.4 Confidentiality. We treat Your Content as confidential and will not share it with third parties except as necessary to provide the Service or as required by law.
7. Limitation of Liability
7.1 Service Provided "As Is". The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Pillarworks disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
7.2 No Guarantee of Accuracy. While we strive for high accuracy in AI-generated outputs, Pillarworks does not guarantee that BOQs or other outputs will be error-free. You are responsible for reviewing and verifying all outputs before relying on them for commercial purposes.
7.3 Liability Cap. To the maximum extent permitted by Australian law, Pillarworks' total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.
7.4 Exclusion of Consequential Damages. In no event shall Pillarworks be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, regardless of the cause of action or the theory of liability.
7.5 Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.
8. Indemnification
You agree to indemnify, defend, and hold harmless Pillarworks, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property rights.
• Any content you upload to the Service.
9. Termination
9.1 By You. You may terminate your account at any time by contacting support or through your account settings.
9.2 By Us. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or if we are required to do so by law.
9.3 Effect of Termination. Upon termination, your right to use the Service ceases immediately. Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.
10. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Before initiating any legal proceedings, you agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days.
11. General Provisions
11.1 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pillarworks regarding the Service.
11.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
11.3 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
11.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
11.5 Force Majeure. Pillarworks shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or infrastructure failures.
12. Contact
If you have any questions about these Terms of Service, please contact us:
Pillarworks Pty Ltd
Email: [email protected]
Address: Sydney, NSW, Australia